How often should my boiler be serviced?+
An annual service is generally recommended for gas and oil boilers. Follow the manufacturer’s schedule and check the servicing conditions of any warranty or guarantee.
Can I book if my boiler is already faulty?+
Yes — tell us about the fault when you enquire. A breakdown or repair is different from routine servicing, so we’ll discuss the most appropriate visit and any additional work with you.
Do you service gas fires, cookers and hobs?+
Yes. Alongside gas and oil boilers, we service gas fires, gas cookers and gas hobs. The work is tailored to the appliance and manufacturer’s instructions, including appropriate inspection, cleaning, operating and safety checks. Send the make, model and any concerns when booking, and let us know if you would like more than one appliance serviced during the same visit.
Can you install a new gas or oil boiler?+
Yes — we carry out new and replacement gas and oil boiler installations. We’ll discuss your heating and hot-water requirements, assess the existing system and installation options, and explain the proposed work before you decide. We can also discuss suitable heating controls and any related system alterations.
Should I repair or replace my boiler?+
That depends on the fault, the boiler’s condition, the availability of parts and the likely repair cost. We’ll explain what we find and discuss practical options, including replacement where appropriate, so you can make an informed choice.
What should I include in a breakdown enquiry?+
Include your address and postcode, boiler make and model, any displayed fault code, when the problem started and whether you have heating and hot water. A photo of the display can help. We’ll confirm appointment availability when you contact us; the enquiry form is not an emergency reporting service.
Which areas do you cover?+
We cover Wigton, Aspatria, Silloth, Thursby, Caldbeck and surrounding villages. Include your postcode and we’ll confirm availability for your location.